Customer support
FREQUENTLY ASKED QUESTIONS
RETURNS
WHAT IS YOUR RETURN POLICY?
HOW DO I START A RETURN?
Fill out this form and someone from our team will get back to you ASAP.
SHIPPING
WHAT IS YOUR SHIPPING POLICY
YOUR ORDER
WHERE IS MY ORDER?
You can track your order via your account tab or through the tracking number provided with your shipment confirmation.
CAN I CHANGE OR CANCEL MY ORDER?
If you need to make an adjustment to your order or you are looking to cancel an order prior to shipment confirmation, visit our contact page.
THERE IS A PROBLEM WITH THE ORDER I RECEIVED.
We’re sorry to hear that! Visit our contact page or contact orders@thisisneonwave.com and we will take care of it immediately.
HOW DO I KNOW IT MY ORDER WAS SUCCESSFUL?
You will receive a confirmation email. Order Status is also available in your account page.
WHAT CURRENCIES CAN I USE?
AUS, CAD, CNY, DKK, EUR, GBP, JPY, KRW, RUB, SEK, SGD, TWD, USD
WHAT PAYMENT METHODS DO YOU ACCEPT?
Neon Wave accepts the following payment methods:
Visa, Mastercard, American Express (AMEX), Discover, Diners Club International, Elo, JCB (Japan Credit Bureau), UnionPay, Shop Pay (Pay in full or in installments), PayPal, Apple Pay, Google Pay (G Pay), Venmo, & Afterpay
WHEN WILL I BE CHARGED FOR MY ORDER?
You will be charged when your order is confirmed.
DO YOU ACCEPT GIFT CARDS?
We accept digital giftcards purchased through thisisneonwave.com. We can not currently accept or issue physical gift cards at this time but all products may be sent as gifts.
HOW CAN I UNSUBSCRIBE FROM YOUR NEWSLETTER?
Click the unsubscribe button at the bottom of your most recent email, or visit our contact page.
CAN I CONTACT CUSTOMER SERVICE?
Visit our contact page or email general@thisisneonwave.com with any questions, concerns, or ideas.
WHERE CAN I FIND SIZING INFORMATION?
General sizing information is included in every product page under the “sizing” tab. If you have questions about the sizing of a specific product, contact size@thisisneonwave.com
DO YOU HAVE MORE SIZES AVAILABLE?
Our website displays all current stock. If you are looking for a specific size that you don’t see on our website, visit our contact page or email orders@thisisneonwave.com
CAN I GET MORE INFORMATION ON A PRODUCT?
Or course! Visit our contact page or email product@thisisneonwave.com with the product name and we’ll be happy to answer any questions you have.
CAN I SEE ANOTHER PHOTO OF A PRODUCT?
We do our best to cover all aspects of a product, but if you’re looking for a new perspective of. A product, visit our contact page or email product@thisisneonwave.com with the product name and we’ll be happy to send along specific photos.
MY ITEM IS NOW ON SALE, CAN YOU REFUND THE DIFFERENCE?
Unfortunately, discounts are limited to new purchases only.
Slope Rewards Program
WHAT ARE THE DETAILS OF YOUR REWARDS PROGRAM
For information about the Slope Rewards Program, including eligible brands, point expiration, and sign ups - visit our Slope Rewards FAQ Page