Customer support
FREQUENTLY ASKED QUESTIONS
RETURNS
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YOUR ORDER
You can track your order via your account tab or through the tracking number provided with your shipment confirmation.
If you need to make an adjustment to your order or you are looking to cancel an order prior to shipment confirmation, visit our contact page.
We’re sorry to hear that! Visit our contact page or contact orders@thisisneonwave.com and we will take care of it immediately.
You will receive a confirmation email. Order Status is also available in your account page.
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Neon Wave accepts the following payment methods:
Visa, Mastercard, American Express, Discover, Paypal, Apple Pay, Google Pay
You will be charged when your order is confirmed.
We can not currently accept or issue gift cards at this time but all products may be sent as gifts.
Click the unsubscribe button at the bottom of your most recent email, or visit our contact page.
Visit our contact page or email general@thisisneonwave.com with any questions, concerns, or ideas.
General sizing information is included in every product page under the “sizing” tab. If you have questions about the sizing of a specific product, contact size@thisisneonwave.com
Our website displays all current stock. If you are looking for a specific size that you don’t see on our website, visit our contact page or email orders@thisisneonwave.com
Or course! Visit our contact page or email product@thisisneonwave.com with the product name and we’ll be happy to answer any questions you have.
We do our best to cover all aspects of a product, but if you’re looking for a new perspective of. A product, visit our contact page or email product@thisisneonwave.com with the product name and we’ll be happy to send along specific photos.
Unfortunately, discounts are limited to new purchases only.