HOW DO I EARN POINTS?
Points are earned in the following ways:
- Purchases: Every $1 spent = 10 Points earned. (Ex: $10 = 100 pts; $100 = 1,000 pts)
- Signing Up: Just for signing up, receive 250 points.
- Follow Us: Earn 250 points for following us on Instagram, Facebook, and TikTok.
- Birthday Bonus: Receive 500 points on your birthday!
- Level Up: Graduate to our Silver or Gold Tiers to earn even more points.

WHERE CAN I EARN POINTS?
You can earn points from purchases made at thisisneonwave.com only. Purchases made outside of thisisneonwave.com, but within The Neon Wave Family of brands can be added manually to your account upon request. To manually process points from an in-store purchase: Click here

HOW DO I REDEEM REWARDS?
Use your points earned to redeem rewards.
- Redeem 500 pts and receive $5 Off a $50 purchase.
- Redeem 1,000 pts and receive $10 Off your entire order.
- Redeem 1,000 pts and receive 10% Off your entire order.
- Redeem 2,500 pts and receive $30 Off your entire order.
- Redeem 5,000 pts and receive $60 Off your entire order.
- Redeem 5,000 pts and receive $100 Off a $500 purchase.
- Redeem 7,500 pts and receive $175 Off a $750 purchase.
- Redeem 10,000 pts and receive $250 Off a $1,000 purchase.

WHERE CAN I USE REWARDS?
Rewards are only redeemable through www.thisisneonwave.com.

HOW DO I GRADUATE TO THE SILVER OR GOLD TIER?
We reward our most loyal customers. To enter into our Silver or Gold Tier you must spend the necessary dollar amount for each tier within a calendar year (01/01 - 12/31).
- Necessary Spend for Silver Tier: $750.00
- Necessary Spend for Gold Tier: $1,500.00

CAN I LOSE MY SILVER OR GOLD TIER STATUS?
If you have acquired Silver or Gold Tier within a calendar year, you will retain that status for the next year. To maintain your tier status for the following year you must earn the necessary points again.

*Example: In 2025 you reach Silver Tier (you spent $750.00). You will now start 2026 with the Silver Tier. In 2026 you spent $500.00. You will now start 2027 with Bronze Tier because you did not spend enough money in 2026 to maintain Silver Tier status.

WHAT BENEFITS DO I RECEIVE FROM THE SILVER OR GOLD TIER?

SILVER TIER:
- Points multiplier: $1 Spent = 12 Points Earned (Ex: $10 = 120 pts; $100 = 1,200 pts)
- Bonus Points: Receive 250 Points
- Free Coupons (No points needed to redeem)
    - 10% Off your entire order
    - 25% off a $200 purchase

GOLD TIER:
- Points multiplier: $1 Spent = 15 Points Earned (Ex: $10 = 150 pts; $100 = 1,500 pts)
- Bonus Points: Receive 500 Points
- Free Coupons (No points needed to redeem)
    - 15% Off your entire order
    - 30% off a $200 purchase
- Gold Tier Welcome Gift: We will send a 'Welcome to Gold Tier' gift. As a thank you for continued support, we may also send additional gifts on select orders in the future, so long as you are in Gold Tier.
    - Potential Gifts Include: Neon Wave Branded Merch, Hat, Beanie, Socks,Balaclavas, Prints, Snowboard Accessories, Surf Accessories, Books, Sticker Packs, and more!

CAN I REDEEM MY REWARDS FOR CASH?
No rewards are redeemable for cash under any circumstance.

WHAT IF I RETURN PRODUCT(S) I EARNED POINTS ON?
When the product is returned points will be reduced equal to the amount awarded for the initial purchase.

WHAT IF I RETURN PRODUCT(S) I USED A REWARD ON?
Rewards may be used again if the product is exchanged for another. Otherwise if you choose to return the product, the reward is voided.

WHEN WILL I GET MY POINTS?
Points will be awarded after your order has been shipped. You will be able to view your awarded points by signing into the Slope Rewards Program. You can sign-in by using the icon in the bottom left corner of your screen, or by selecting this link: Slope Rewards Login.

WHEN WILL I GET MY REWARDS?
Rewards will be awarded immediately after they are redeemed. You will be able to view your redeemed rewards by signing into the Slope Rewards Program. You can sign-in by using the icon in the bottom left corner of your screen, or by selecting this link: Slope Rewards Login.

HOW DO I KNOW HOW MANY POINTS I HAVE?
You can view your awarded points by signing into the Slope Rewards Program. You can sign-in by using the icon in the bottom left corner of your screen, or by selecting this link: Slope Rewards Login.

WHEN DOES THE REWARD PROGRAM BEGIN?
The Slope Rewards Program begins the day you sign up.

DO MY POINTS EXPIRE?
Yes, all unredeemed points will expire after 1 year of account inactivity.

*In the event of abuse of the Slope Rewards Program, glitches in the software, or any reason deemed appropriate by Neon Wave, we reserve the right to change/ alter/ update/ cancel your program at any time without notice.

DO MY REWARDS EXPIRE?
Yes, all rewards will expire 6 months after they are redeemed.

*In the event of abuse of the Slope Rewards Program, glitches in the software, or any reason deemed appropriate by Neon Wave, we reserve the right to change/ alter/ update/ cancel your program at any time without notice.

ARE THERE ANY EXCLUSIONS?
The Slope Rewards Program is a system that includes points, rewards, promotions, and gifts. Some of the amazing brands we stock at Neon Wave have MAP Policies that restrict the prices at which we can sell and/ or advertise their products. The Slope Rewards Program adheres to these restrictions. Exclusions apply, and promotions are subject to change. If you would like to request a list of excluded products or have any other questions, don't hesitate to reach out to us. Get in contact HERE.

CAN I RECEIVE POINTS WHEN BUYING GIFT CARDS?
Purchasing Gift Cards are excluded from earning points.

I CANNOT REGAIN ACCESS TO MY ACCOUNT:
Please contact us HERE.

IS THERE ANYTHING ELSE THAT I CAN USE MY POINTS ON?
The Neon Wave Slope Rewards Program is ever-evolving to provide the best experience to our most loyal customers. As our program continues to grow we may introduce new ways you can use your points. Be on the lookout for updates, exclusive offers, and other ways to use points.

WHO IS ELIGIBLE TO PARTICIPATE IN THE SLOPE REWARDS PROGRAM?
U.S. residents age 13 and older may participate with a valid email address.

I HAVE MORE THAN ONE ACCOUNT:
To have your accounts merged please contact us HERE.

CHANGE OF ACCOUNT INFORMATION:
Participants are responsible for notifying Neon Wave of any changes to account information such as an address, email, and phone number. Neon Wave is not responsible for lost rewards. Account information may be changed by logging into the app, visiting one of our stores, or by emailing loyalty@thisisneonwave.com.

IS PROVIDING AN EMAIL ADDRESS MANDATORY FOR ENROLLMENT IN THE REWARDS PROGRAM?
We need a valid email address to deliver news, exclusive offers, and other program-related information. We respect your privacy and will not spam you or sell your email address. If you do not want to receive emails from us you can unsubscribe via the link at the bottom of any email we send, by replying “STOP” to our SMS messages, or by reaching us via our chatbot (bottom right corner of your screen).

THERE ARE CHANGES TO MY SLOPE REWARDS ACCOUNT INFORMATION:
Participants in the Slope Rewards Program are responsible for notifying Neon Wave of any changes to account information. Such as: address, email, phone number, etc. Neon Wave is not responsible for lost rewards. Account information may be changed by logging into your account, or contacting us HERE.

I CANNOT REGAIN ACCESS TO MY ACCOUNT:
Please contact us HERE.

I HAVE MORE THAN ONE ACCOUNT:
To have your accounts merged please contact us HERE.

MY QUESTION WAS NOT ANSWERED IN THE FAQs PAGE:
For any other questions you may have about the Neon Wave Slope Rewards Program please contact us HERE.