Customer support

Shipping Policy

HOW MUCH IS SHIPPING?

Slope Rewards Members - Neon Wave offers free ground shipping on all orders shipping to the lower 48 states for Slope Rewards members. Sign Up here. We have options for expedited shipping as well, but those will incur an additional charge.

International or Non-Slope Rewards Members - We offer a selection of different shipping methods so you can choose what works best for you. International shipments will vary in cost based on product weight, location, and shipment method. Large items such as surfboards and snowboards may incur additional shipping costs when shipping outside of the continental US.

CAN I CHANGE THE SHIPPING ADDRESS?

To protect you from fraudulent shipment adjustments, we can not allow you to change your shipment address after your order has been processed.

WHEN WILL MY ORDER SHIP?

Orders placed Monday through Friday with standard shipping are shipped the next day. Orders must be placed by 12pm EST in order to be eligible for overnight, 2-day, or expedited shipping options. All orders placed after 12pm will ship next business day regardless of shipping method. Orders placed after 10:00am EST on Saturday are shipped the next business days. All other weekend orders will ship out the following Monday.

HOW LONG DOES SHIPPING TAKE?

Free ground shipping typically takes 5-7 business days.

CAN I TRACK MY PACKAGE?

Of course! All orders can be tracked via your account page or through the tracking number included in your shipment confirmation email.

WHAT COURIERS DO YOU USE FOR SHIPPING?

Domestic Orders are shipped using Fedex, UPS, USPS, or DHL. International Orders leave via Fedex, UPS, USPS, DHL, or GlobalPost, but we can not determine who makes the final dropoff.

DO YOU SHIP TO PO BOXES?

We can ship to PO boxes, but this is dependent on the size of the product ordere