Customer support

Shipping Policy

HOW MUCH IS SHIPPING?

Neon Wave offers free ground shipping on all orders valued over $75. All other shipments will vary in cost based on product weight, location, and shipment method.

CAN I CHANGE THE SHIPPING ADDRESS?

To protect you from fraudulent shipment adjustments, we can not allow you to change your shipment address after your order has been processed.

WHEN WILL MY ORDER SHIP?

Orders placed Monday through Friday before 12:00pm EST are shipped the same day. Orders placed after 12:00pm EST are shipped the next business days. All weekend orders will ship out the following Monday.

HOW LONG DOES SHIPPING TAKE?

Free ground shipping typically takes 5-7 business days.

CAN I TRACK MY PACKAGE?

Of course! All orders can be tracked via your account page or through the tracking number included in your shipment confirmation email.

WHAT COURIERS DO YOU USE FOR SHIPPING?

Domestic Orders are shipped using Fedex, UPS, or USPS. International Orders leave the US via DHL.

DO YOU SHIP TO PO BOXES?

We unfortunately can not ship to PO boxes. If you need a product to be shipped to somewhere other than your home or office, contact concierge@thisisneonwave.com or visit our contact page.

DO I NEED TO BE HOME FOR MY SHIPMENT?

Shipments of product valued over $500 require a signature upon dropoff.

HOW WILL I KNOW IF MY SHIPMENT HAS BEEN DISPATCHED?

You can track your order via your account tab or through the tracking number provided with your shipment confirmation.

WHAT IF MY PACKAGE DOESN’T ARRIVE OR IS LOST OR STOLEN?

That’s no good! Contact track@thisisneonwave.com and we will do everything we can to get the issue straightened out.